Please reach us at info@partizona.com if you cannot find an answer to your question.
We require a flat surface that is free of rocks, debris, etc in order for us to set up the rental equipment. The soft play material can become hott being directly under sunlight, please have shaded space provided (canopy patio etc.) for set up. We can also move the party indoor if need be. NO REFUND will be given back if it rains and or shade cannot be provided.
We expect that you clean up all the balls and place them back in the ball pit before our arrival. We also expect that no heavy soiling ( wet or dry ) occurs on or in the equipment while in your possession and that the equipment is not used in any way except for that which was intended. If the equipment is returned in a dirty condition as deemed by partizona at the time of collection, then a minimum $150 cleaning fee will be charged.
Yes , Unless the event is booked indoor and a plug is available. If no plug is provided a generator will be provided for a $15 extra charge to make sure everything runs smoothly.
The ages are designed for children between the age of 6 months and 5 years old. Parents can assist smaller kids in the play area but should take shoes off as well, also refrain from sitting on equipment ie ( wall of ball pit , bouncers etc. ).
Every area is uniquely different. Some equipment and packages CAN be built smaller. It is very versatile and we can accommodate almost any space.
GREAT QUESTION !! Like most of us when we are planning a party we want the best of the best for our loved ones. We at Partizona understand that oh so very well. Softplay does take a massive amount of work to transport, clean and disinfect set up and breakdown which is why our prices are what they are. With that being said please inform us on how to best accommodate you, and we can come up with a plan. The full payment is required 7 days leading up to your event.
To establish the safety and durability of our equipment there are certain themes, parties and items that are not allowed in affiliation with our rental's.
The list :
1. Sharp object 2. Shoes
3. Face Paint 4. Water Activities
5. Pets /Animals 6. Food (Of any kind)
7. Drinks ( Of any kind)
Please help us preserve our belongings.
- Any major damage will result in equipment replacement.
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